Legal
Privacy Policy
UzOz Tours is committed to handling your personal information with care, transparency, and respect. This policy explains what we collect, why we collect it, and how it is used.
Last updated: March 2026
1. Who We Are
UzOz Tours is an Australian-owned and operated travel company that designs and hosts small-group journeys to Uzbekistan. We are committed to protecting the privacy of everyone who interacts with us, whether as a traveller, an enquirer, or a visitor to our website.
This Privacy Policy applies to all personal information collected by UzOz Tours through our website, enquiry form, email correspondence, and booking process.
2. Information We Collect
We collect only the information necessary to respond to your enquiry, confirm a booking, or operate a journey. This may include:
Your full name and email address, submitted via the enquiry form
Country of residence and number of travellers in your group
Any additional information you choose to share in your message
Passport details, dietary requirements, and emergency contact information, requested only at the booking stage
Payment information processed securely through Stripe — UzOz Tours does not store card details directly
We do not collect any information beyond what is reasonably necessary for the purposes described in this policy.
3. How We Use Your Information
Personal information collected by UzOz Tours is used exclusively for the following purposes:
Responding to your enquiry and providing journey details
Confirming and administering your booking
Communicating pre-departure information, itinerary updates, and practical details
Processing payments securely via Stripe
Meeting any legal or regulatory obligations
We do not use your information for marketing purposes without your explicit consent, and we do not sell or share your personal information with third parties for commercial purposes.
4. Third-Party Services
UzOz Tours uses a small number of trusted third-party services to operate effectively:
Stripe — for secure payment processing. Stripe's own privacy policy applies to any information shared during payment.
Email service providers — for sending and receiving correspondence. Emails are not shared with third parties.
Local guides and accommodation partners in Uzbekistan — limited personal information (such as your name and dietary requirements) may be shared with these partners solely for the purpose of operating your journey.
All partners are selected with care, and personal information shared with them is limited to what is strictly necessary.
5. Data Retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry information from non-proceeding enquiries is held for a reasonable period and then deleted.
Booking and financial records are retained in accordance with Australian taxation and consumer law requirements.
6. Your Rights
Under the Privacy Act 1988 (Cth) and, where applicable, the Privacy and Data Protection Act 2014 (Vic), you have the right to:
Request access to the personal information we hold about you
Request correction of any inaccurate or incomplete information
Request deletion of your personal information, where this is reasonably possible
Withdraw consent to receive communications from us at any time
To exercise any of these rights, please contact us directly at the email address below. We will respond within a reasonable timeframe.
7. Cookies & Website Analytics
Our website may use basic analytics tools to understand how visitors interact with our pages. This information is aggregated and does not identify individuals. No personal data is collected through cookies without your consent.
You can manage cookie preferences through your browser settings at any time.
8. Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access. Payment processing is handled entirely by Stripe, which maintains industry-standard security certifications.
While we take these precautions, no data transmission over the internet can be guaranteed as completely secure. We encourage you to contact us if you have any concerns about the security of your information.
9. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal obligations. The date at the top of this page indicates when the policy was last revised. We encourage you to review it periodically.
10. Contact
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
We are committed to resolving any privacy concerns promptly and fairly.